Refund Policy

1. Eligible Refund Situations

You may be eligible for a refund if:

• The software fails to activate despite valid payment and correct license key
• A critical bug renders core functionality unusable and our support team cannot fix it within 72 hours
• You were charged multiple times for the same order
• Your request is made within 48 hours of purchase for Day or Week licenses, or within 7 days for Month or Unlimited licenses

2. Non-Refundable Situations

Refunds will not be issued if:

• You change your mind after purchase
• Your license has already been used to perform transactions
• The request is made after the eligible window has passed
• Issues arise from incompatible hardware or operating systems outside our stated requirements
• Your account was terminated due to Terms of Service violations

3. How to Request a Refund

1. Email cryptonic240@gmail.com with subject "Refund Request"
2. Include your order ID, purchase date, and a description of the issue
3. Attach any relevant screenshots or error logs
4. Our team will respond within 24–48 business hours

4. Refund Processing

Approved refunds are processed to your original payment method within 5–10 business days. Cryptocurrency payments are refunded at the exchange rate at the time of the original transaction.

5. Disputes

We encourage you to contact us before initiating a chargeback or payment dispute. Unauthorized chargebacks may result in immediate license termination. We are committed to resolving issues fairly through direct communication.